Privacy Policy crown99 – Member Personal Data Protection

Crown99 ("we", "our platform") respects the privacy of every individual who uses our services. This Privacy Policy transparently explains how we handle your personal data when you register, log in, make a deposit, play, or interact with any part of the crown99 platform.

As an online betting platform serving users in Malaysia and the region, crown99 complies with all applicable data protection requirements. We believe that transparency in data handling is the foundation of the trust you place in us. This policy applies to all users of the crown99 platform, including website visitors, registered members, and mobile app users.

This document should be read together with Terms and Conditions crown99. Any conflict between the two documents will be resolved at the discretion of crown99.

Crown99 collects various types of information depending on how you interact with our platform. The following are the main categories of data we collect:

Crown99 collects your information through the following channels:

• Account Registration: When you register a new account, you provide basic information such as your name, email, and phone number directly.
• KYC Verification: During the identity verification process, you will be asked to upload supporting documents such as a copy of your ID card or passport and proof of address.
• Financial Transactions: Every time you make a deposit or withdrawal, information related to the payment method and transaction amount is automatically recorded.
• Platform Usage: Our system automatically records technical data and activity when you use the crown99 website or mobile app.
• Communications: When you contact our support team via live chat, email, or other channels, those communication records are retained for reference and service improvement purposes.
• Cookies and Tracking Technologies: We use cookies, pixels, and similar tracking technologies to collect data related to your browsing behaviour on our platform.

Crown99 uses the information collected solely for legitimate, defined purposes. The primary purposes for which we use your data are as follows:

• Account Management: Creating, maintaining, and protecting your account on the crown99 platform.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Identity Verification: Verifying member identities to prevent fraud, money laundering, and platform misuse.
• Service Improvement: Analysing usage data to improve user experience, platform performance, and game availability.
• Legal Compliance: Meeting applicable legal and regulatory obligations, including reporting to relevant authorities when required.
• Service Communications: Sending you important notifications regarding your account, transactions, and policy changes.
• Responsible Gaming: Monitoring activity patterns to identify members who may need support related to responsible gaming.
• Marketing (with consent): Sending promotional information and exclusive offers where you have consented to receive marketing communications.

Crown99 does not sell your personal data. However, under certain circumstances, we may need to share your information with the following parties:

• Payment Service Providers: Required financial information is shared with payment processors, banks, and digital wallet providers to enable transactions to be processed.
• Game Providers: Minimum technical data required is shared with third-party game providers to enable gaming sessions to function properly.
• Legal Authorities: crown99 will disclose requested information to government authorities, regulators, or law enforcement bodies when required by law.
• Audit & Security Services: Third parties involved in security audits, RNG verification, and compliance may access certain data under strict confidentiality agreements.
• Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of that business transaction.

In all data sharing cases, crown99 ensures that the receiving party is bound by confidentiality and data protection obligations equivalent to or stricter than the standards we uphold.

Your data security is crown99's highest priority. We implement multiple layers of technical and organisational protection to keep your data safe:

• 256-bit SSL Encryption for all data transmitted between your device and our servers.
• Two-Factor Authentication (2FA) available to all members to add an extra layer of security to their account.
• 24/7 Monitoring by an experienced cybersecurity team to detect and respond to any threats.
• Role-Based Access Control ensuring that only authorised personnel can access sensitive member data.
• Regular Security Audits by an independent third party to assess and verify the effectiveness of our security measures.
• Secure Servers protected by multi-layered firewalls and advanced intrusion detection systems (IDS).

While crown99 takes all reasonable steps to protect your data, no security system can be guaranteed 100% secure. In the event of a data breach affecting your information, we will notify you within the timeframe required by applicable law.

As a crown99 member, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete data.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data, subject to any legal retention obligations binding on us.
• Right to Restriction of Processing: You may request that we restrict how we process your data under certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, please contact the crown99 support team via live chat or email. We will process your request within 30 business days. For complex cases or those involving large volumes of data, this period may be extended with prior notice to you.

Crown99 uses cookies and similar tracking technologies to improve your experience on our platform. The types of cookies we use are:

• Essential Cookies: Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how you use our platform to help us improve performance and usability.
• Functional Cookies: Saving your preferences such as language, region, and display settings to provide a more personalised experience.
• Analytical Cookies: Used to understand aggregate usage patterns for the purpose of continuous platform improvement.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the crown99 platform.

Crown99 retains your personal data for as long as your account is active or as long as necessary to provide services to you. After an account is closed, certain data will be retained for the following periods:

• Financial & Transaction Data: Retained for a minimum of 7 years in accordance with applicable accounting and tax legal requirements.
• KYC Verification Data: Retained for a minimum of 5 years after termination of the business relationship in accordance with AML compliance requirements.
• Support Communication Records: Retained for 2 years for reference and dispute resolution purposes.
• Technical & Log Data: Retained for 1 year for security purposes and technical troubleshooting.

Once the designated retention period has elapsed, your data will be securely deleted or anonymised in accordance with our established data deletion procedures.

The crown99 platform may contain links to third-party websites or services, including game providers and payment processors. crown99 is not responsible for the privacy practices or content of those third-party websites.

We encourage you to read the privacy policy of every third-party website you visit. The presence of links to other websites does not mean crown99 endorses or is responsible for the privacy policies or practices of those websites.

Crown99 reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to you via your registered email or in-platform notification at least 14 days before the changes take effect.

The "Updated" date shown at the top of this page reflects the date of the latest version of this Privacy Policy. Your continued use of the crown99 platform after changes take effect will be considered your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how crown99 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly within the crown99 platform — the fastest way to get an immediate response.
• Privacy Email: [email protected] — for inquiries related to personal data, data access requests, or privacy complaints.
• General Support Email: [email protected] — for general inquiries related to accounts and services.

For more information on data protection, your rights, and the measures we take, you may also refer to the Frequently Asked Questions (FAQ) us or read the Terms and Conditions crown99.